Restaurant Operations Manager — Lead Service & Growth

Ruby Tuesday; Big Rapids Township (MI); On-site; USD 52,000 - 74,000; Full time

Job summary

Ruby Tuesday in the United States is seeking an Assistant General Manager to oversee daily restaurant operations, train staff, and drive guest satisfaction. You will manage shifts, monitor food costs, and enforce safety, sanitation, and quality standards while leading a team to deliver exceptional service.

The role requires strong communication, decision-making, and organizational skills with a focus on profitability and customer experience.

Qualifications

• High school diploma or GED required; Bachelor's preferred.
• Experience in restaurant management preferred.

Responsibilities

• Manage, supervise and direct all hourly employees including daily activities and schedules.
• Train, coach and discipline team members to meet standards and rules.
• Drive sales and guest satisfaction while controlling costs and inventory.
• Ensure food quality, cleanliness, and sanitation meet policy and health standards.
• Execute CHARM Service Model with every guest.
• Maintain safety and security for employees and guests.
• Adhere to wage-hour regulations and company policies.

Skills

Restaurant management

Team leadership

Customer service

Cost control

Scheduling

Performance coaching

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Digital manager logbook

Job description

Ruby Tuesday in the United States is seeking an Assistant General Manager to oversee daily restaurant operations, train staff, and drive guest satisfaction. You will manage shifts, monitor food costs, and enforce safety, sanitation, and quality standards while leading a team to deliver exceptional service.

The role requires strong communication, decision-making, and organizational skills with a focus on profitability and customer experience.