Restaurant Operations & Guest Experience Manager

Ruby Tuesday; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Ruby Tuesday in Charlotte, NC is seeking a Restaurant Manager to oversee daily operations, lead Team Members, and ensure guest satisfaction. The role demands professional image, training leadership, and strict adherence to safety, sanitation, and quality standards.

The Manager will coach staff, manage schedules, drive sales, control costs, and uphold Ruby Tuesday policies and specs. Experience in restaurant management and a valid driver’s license are preferred.

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalency required; Bachelor’s Degree preferred.
• Prefer 2 years of hands‑on restaurant management experience.
• ServSafe certification preferred or ability to obtain within 90 days.
• Valid Driver’s License.
• Commitment to excellence in friendly service.

Responsibilities

• Manage hourly employees, including conducting performance evaluations, coaching, and discipline.
• Review applications, interview and make hiring recommendations.
• Observe kitchen operations and address any issues promptly.
• Direct work for employees, set hours and weekly schedules, and assign tasks before, during, and after open hours.
• Drive sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensure food quality through high levels of cleanliness, organization, storage, and sanitation of food products.
• Execute the CHARM Service Model with every guest.
• Provide, direct, and schedule Front of House and Back of House training to keep team members up to date on Ruby Tuesday policies, procedures, and specs.
• Supervise and oversee production and preparation of food and beverage in accordance with established recipes and procedures.
• Follow the Operations Playbook to ensure consistent daily operations.
• Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with the management team.
• Enforce appropriate security measures to maintain employee and guest safety.
• Manage food, supplies, and liquor costs by conducting weekly inventory.
• Understand, manage, and practice safe food‑handling procedures.
• Adhere to company policies, procedures, state and federal wage and hour regulations, and filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications regarding portion, preparation, and plate presentation.
• Maintain a valid food safety certificate and any local compliance certifications.
• Execute new initiatives including new product and menu rollouts.
• Live the core values: Be Real. Do Good. Walk Together.

Skills

Restaurant management

Leadership

Staff training

Customer service

Budgeting

Food safety knowledge

Education

High School Diploma

Bachelor’s Degree preferred

Job description

Ruby Tuesday in Charlotte, NC is seeking a Restaurant Manager to oversee daily operations, lead Team Members, and ensure guest satisfaction. The role demands professional image, training leadership, and strict adherence to safety, sanitation, and quality standards.

The Manager will coach staff, manage schedules, drive sales, control costs, and uphold Ruby Tuesday policies and specs. Experience in restaurant management and a valid driver’s license are preferred.