Restaurant Operations Manager - Guest Experience Leader

shakeshack; Everett (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Meal Discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Development and Growth Opportunities

Job summary

Shake Shack is hiring a Restaurant Manager in Everett, MA. You will oversee daily operations, ensure guest satisfaction, and lead a high‑volume team to deliver consistent, hospitality‑driven service. You will train staff, manage finances, uphold sanitation and safety standards, and promote the brand through local events.

Flexibility in hours is required to meet business needs. This role offers weekly pay, performance bonuses, medical/dental/vision insurance, a 401(k) with match, PTO, parental

Qualifications

• 2–3 years of restaurant management in a high-volume setting.
• Knowledge of restaurant operations including personnel, food planning, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Operations management

Team training

Financial awareness

Food safety

Flexible hours

Education

Food handler certification

Job description

Shake Shack is hiring a Restaurant Manager in Everett, MA. You will oversee daily operations, ensure guest satisfaction, and lead a high‑volume team to deliver consistent, hospitality‑driven service. You will train staff, manage finances, uphold sanitation and safety standards, and promote the brand through local events.

Flexibility in hours is required to meet business needs. This role offers weekly pay, performance bonuses, medical/dental/vision insurance, a 401(k) with match, PTO, parental