Restaurant Operations Manager - Guest Experience

Steaknshake; Tinley Park (IL); On-site; USD 30,000 - 41,000; Full time

Job summary

Steak 'n Shake is seeking a Restaurant Manager to lead the associate team on shift, uphold quality standards, and drive guest satisfaction. You will coach staff, ensure compliance with food safety, and manage daily operations to meet financial and service goals.

The role requires strong leadership, communication, and organizational skills, with non-exempt status and on-site expectations. You will work closely with store leadership and franchise partners to execute company standards.

Qualifications

• High School graduate or equivalent preferred.
• ServSafe certification (based on local regulations).
• Understand Steak ’n Shake policies, procedures, state laws, health codes, safe food handling.

Responsibilities

• Lead a Steak ’n Shake shift, ensuring speed, accuracy and hospitality.
• Coach and motivate associates; conduct shift huddles and training.
• Manage inventory, ordering, cash handling and compliance with safety standards.

Skills

Coaching & mentoring

Communication skills

Time management

Guest service mindset

Education

High School diploma or equivalent

ServSafe certification

Job description

Steak 'n Shake is seeking a Restaurant Manager to lead the associate team on shift, uphold quality standards, and drive guest satisfaction. You will coach staff, ensure compliance with food safety, and manage daily operations to meet financial and service goals.

The role requires strong leadership, communication, and organizational skills, with non-exempt status and on-site expectations. You will work closely with store leadership and franchise partners to execute company standards.