Restaurant Operations Manager – Guest Experience

Seminole Hard Rock Hotel & Casino; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Cincinnati seeks a Front-of-House Supervisor to oversee daily restaurant operations and staff on assigned shifts. You will mentor team members to deliver exceptional guest service and maintain high standards of performance and safety.

Experience includes four years in dining with at least two years in supervisory roles, plus a High School Diploma or a Bachelor’s in Restaurant Management or related field. Licenses and background checks apply.

Qualifications

• High School Diploma required and/or Bachelor’s degree in Restaurant Management or related field.
• Four years’ dining experience with at least two years’ Food & Beverage supervisory experience.
• Must obtain and maintain all licenses/certifications as required by law and gaming regulations.

Responsibilities

• Supervise front-of-house restaurant operations and staff during shifts.
• Mentor team members to deliver superior guest service and build guest relations.
• Monitor budgeting, scheduling, time and attendance to ensure appropriate staffing and costs.
• Ensure cleanliness, safety, and security of assets, and maintain service standards.

Skills

Guest relations

Team leadership

Communication

Budgeting

Education

High School Diploma

Bachelor's degree in Restaurant Management or related field

Job description

Seminole Hard Rock Hotel & Casino Cincinnati seeks a Front-of-House Supervisor to oversee daily restaurant operations and staff on assigned shifts. You will mentor team members to deliver exceptional guest service and maintain high standards of performance and safety.

Experience includes four years in dining with at least two years in supervisory roles, plus a High School Diploma or a Bachelor’s in Restaurant Management or related field. Licenses and background checks apply.