Slot Shift Supervisor: Elevate Guest Experience & Team

Seminole Hard Rock Hotel & Casino; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in Cincinnati seeks a Slot Shift Manager who creates an exciting guest experience while mentoring team members and building a skilled workforce. You will manage slot operations on an assigned shift, ensuring compliance with regulations and delivering superior guest service.

This role hires, trains, and evaluates staff, monitors floor coverage and labor costs, helps set objectives, and collaborates with other departments to maximize revenue.

Qualifications

• High school diploma or GED required; college degree preferred.
• 3–5 years in slot or casino operations with at least 3 years in a supervisory role.
• Must obtain and maintain licenses/certifications per gaming regulations.

Responsibilities

• Creates an atmosphere that builds guest loyalty and develops staff to improve skills.
• Hires, trains, and evaluates staff; monitors labor and floor coverage.
• Manages slot operations on shift and ensures regulatory compliance.
• Oversees guest service across departments and collaborates with Security, Surveillance, and others.
• Verifies jackpot payouts above $199,999.99 and signs cashier checks.

Skills

Staff management

Customer service

Budgeting

Regulatory compliance

Communication

Education

High school education or equivalent

College degree preferred

Job description

Seminole Hard Rock Hotel & Casino in Cincinnati seeks a Slot Shift Manager who creates an exciting guest experience while mentoring team members and building a skilled workforce. You will manage slot operations on an assigned shift, ensuring compliance with regulations and delivering superior guest service.

This role hires, trains, and evaluates staff, monitors floor coverage and labor costs, helps set objectives, and collaborates with other departments to maximize revenue.