FOH Operations Leader – Guest Experience

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks a Front-of-House Supervisor to oversee dining outlets during assigned shifts and assist in supervising other food & beverage outlets as needed.

The role focuses on guest relations, service excellence and team development while ensuring safety, sanitation and budget goals are met. Strong leadership and communication are essential to thrive in a high-volume casino environment.

Qualifications

• High School Diploma with four years of dining experience and two years of Food & Beverage supervisory experience; or a Bachelor's in Restaurant Management or related field.
• Must obtain and maintain all licenses/certifications per Federal, State and Gaming regulations; background check and drug screening; 21 years of age.
• Knowledge of high-volume restaurant operations, safety, sanitation and service standards.

Responsibilities

• Creates an atmosphere that drives guest choice and builds guest relations with mentorship to team members.
• Opens and closes shift; ensures outlet is prepared, clean, and assets are secure.
• Maintains scheduling, timekeeping and performance appraisals to ensure proper staffing and standards.
• Assists in monitoring department budget to optimize labor and resources.
• Monitors guest service and satisfaction, addresses feedback to maintain high standards.
• Inspects daily operations to ensure safety, equipment functioning and adequate supplies.
• Attends meetings and completes follow-up tasks; performs duties as assigned.
• Adapts to varying shifts and supports other outlets as needed.

Skills

Guest relations

Team mentorship

Customer service

Communication

Education

High School Diploma

Bachelor's in Restaurant Management or related

Tools

POS systems

Applicable computer systems

Job description

Hard Rock Casino Cincinnati seeks a Front-of-House Supervisor to oversee dining outlets during assigned shifts and assist in supervising other food & beverage outlets as needed.

The role focuses on guest relations, service excellence and team development while ensuring safety, sanitation and budget goals are met. Strong leadership and communication are essential to thrive in a high-volume casino environment.