F&B Supervisor - Lead, Train & Elevate Guest Experience

Seminole Hard Rock; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Seminole Hard Rock Cincinnati is seeking a Food & Beverage Supervisor to oversee the Youyu restaurant with support of the Manager of F&B, upholding Hard Rock's high standards of service and hospitality at all times so guests enjoy an authentic experience that rocks.

You will lead, train and coach staff; manage inventory, menus, and reporting; and collaborate with other departments to ensure flawless execution and guest satisfaction that aligns with brand expectations.

Responsibilities

• Accomplish F&B objectives by contributing to strategic planning processes with Manager of F&B.
• Work with the Manager of F&B to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Respond and seek resolutions to all guest concerns: live, by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus, prices, food and drink recipes, etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested by the Manager of Food & Beverage.

Job description

Seminole Hard Rock Cincinnati is seeking a Food & Beverage Supervisor to oversee the Youyu restaurant with support of the Manager of F&B, upholding Hard Rock's high standards of service and hospitality at all times so guests enjoy an authentic experience that rocks.

You will lead, train and coach staff; manage inventory, menus, and reporting; and collaborate with other departments to ensure flawless execution and guest satisfaction that aligns with brand expectations.