Restaurant Operations Leader - Service, People & Profit

Pancheros Mexican Grill; Des Moines (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Des Moines is seeking an experienced General Manager to lead daily operations, ensure top-tier customer service, and drive sales while maintaining food safety and brand standards.

You will supervise a small team, schedule staff, monitor quality and sanitation, and coordinate with owners to meet financial and service goals. A strong leader with hands-on coaching is essential.

Qualifications

• Experience leading a team in a fast-paced restaurant environment.
• Proven ability to hire, train, and evaluate staff.
• Strong understanding of food safety, sanitation, and customer service standards.

Responsibilities

• Supervise restaurant operations to meet company standards.
• Forecast labor needs and schedule staff accordingly.
• Monitor food production, quality, and safety.
• Handle customer complaints and ensure satisfaction.
• Manage cash handling and financial controls.
• Complete daily, weekly, monthly reports and communicate results.
• Market the restaurant within the community.

Skills

Leadership

Staff training

Hiring

Scheduling

Customer service

Food safety

Problem solving

Communication

Tools

POS system

Excel

Job description

Pancheros Mexican Grill in Des Moines is seeking an experienced General Manager to lead daily operations, ensure top-tier customer service, and drive sales while maintaining food safety and brand standards.

You will supervise a small team, schedule staff, monitor quality and sanitation, and coordinate with owners to meet financial and service goals. A strong leader with hands-on coaching is essential.