Restaurant Operations Leader: Elevate Service & Profits

Pancheros Mexican Grill; Cedar Rapids (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Cedar Rapids, IA is seeking a restaurant leader to supervise daily operations, maintain company standards, and drive customer satisfaction. You will oversee staffing, training, scheduling, and financial accountability while ensuring safety and high-quality food preparation.

The role emphasizes strong team leadership, adherence to sanitation policies, and proactive customer service to enhance the guest experience and brand presence in the community.

Qualifications

• Experience hiring, training, supervising and evaluating restaurant staff.
• Ability to manage scheduling and attendance.
• Knowledge of food safety and sanitation standards.
• Strong customer service and relationship-building skills.

Responsibilities

• Supervise 3 to 10 employees per shift; assign tasks and monitor completion.
• Forecast labor needs and schedule to meet demand.
• Monitor quality of prep and menu items for standards compliance.
• Ensure safety and sanitation policies are followed.
• Handle customer complaints and resolve to satisfaction.
• Complete daily, weekly and monthly reports and communicate results.

Skills

Leadership

Staff supervision

Customer service

Hiring & training

Scheduling

Food safety

Financial accountability

Communication

Problem solving

Job description

Pancheros Mexican Grill in Cedar Rapids, IA is seeking a restaurant leader to supervise daily operations, maintain company standards, and drive customer satisfaction. You will oversee staffing, training, scheduling, and financial accountability while ensuring safety and high-quality food preparation.

The role emphasizes strong team leadership, adherence to sanitation policies, and proactive customer service to enhance the guest experience and brand presence in the community.