Lead Restaurant Operations Manager

Pancheros Mexican Grill; Mason City (IA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Mason City, IA is seeking a General Manager to oversee daily restaurant operations, ensure adherence to brand standards, and lead a team of staff across shifts. The role focuses on customer satisfaction, safety, sanitation, food quality, and financial accountability, with emphasis on staffing, training, and performance management.

The GM will drive service speed, monitor inventory and cash handling, and actively market the restaurant within the community to promote

Qualifications

• Ability to work with customers in a fast paced environment.
• Ability to positively lead and supervise others.
• Ability to achieve company objectives with a minimum of daily supervision.

Responsibilities

• Directly supervise the operations of a specific restaurant ensuring compliance with company standards in all areas of operation.
• Hire, train, supervise and evaluate restaurant personnel; schedule attendance and monitor performance.
• Forecast and manage labor, supply orders, and cash handling to meet company standards and budgets.
• Address customer complaints and resolve to customer satisfaction.
• Maintain standards for food quality, safety, sanitation, and portion control.
• Lead by example to provide friendly, efficient customer service and manage drive-thru and dining room traffic.

Job description

Pancheros Mexican Grill in Mason City, IA is seeking a General Manager to oversee daily restaurant operations, ensure adherence to brand standards, and lead a team of staff across shifts. The role focuses on customer satisfaction, safety, sanitation, food quality, and financial accountability, with emphasis on staffing, training, and performance management.

The GM will drive service speed, monitor inventory and cash handling, and actively market the restaurant within the community to promote