Restaurant General Manager: Lead Ops, Service & Growth

Pancheros Mexican Grill; Ames (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Pancheros Mexican Grill in Ames oversees daily restaurant operations, ensuring compliance with brand standards across customer service, speed of service, food production, safety and sanitation.

The role includes supervising a team, maintaining quality and portion control, managing inventory and cash handling, resolving customer concerns, and communicating results to owners and franchisor.

Qualifications

• Ability to lead and train restaurant staff to meet company standards.
• Strong customer service and communication skills to manage guest needs.
• Experience scheduling staff and monitoring attendance to optimize operations.

Responsibilities

• Directly supervise restaurant operations to meet brand standards.
• Hire, train, supervise and evaluate staff; schedule and monitor attendance.
• Maintain safety, sanitation, and quality control across all areas.
• Address customer complaints and ensure satisfaction.
• Monitor inventory, cash handling and financial reporting for the restaurant.
• Lead by example to deliver friendly, efficient service.

Skills

Leadership

Staff Training

Customer Service

Scheduling

Cash Handling

Job description

Pancheros Mexican Grill in Ames oversees daily restaurant operations, ensuring compliance with brand standards across customer service, speed of service, food production, safety and sanitation.

The role includes supervising a team, maintaining quality and portion control, managing inventory and cash handling, resolving customer concerns, and communicating results to owners and franchisor.