Restaurant Operations Leader: People, Service, Profit

Dunkin' | ZSC Enterprises; Calhoun (GA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Dunkin' in Georgia is seeking a Restaurant Manager to lead a busy team, deliver friendly guest experiences, and uphold Dunkin’ standards while ensuring operational excellence.

You will recruit, train and supervise staff, manage opening and closing procedures, cash handling, inventory, and food safety, and drive profitability through cost controls and guest service.

Strong communication with the Field Operations team and a commitment to community engagement are valued.

Qualifications

• Basic computer skills and English fluency are required.
• Proven leadership experience in retail, restaurant, or hospitality preferred.
• College degree preferred.

Responsabilités

• Able to perform all responsibilities of restaurant team members.
• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling
• Completion of DCP and other vendor orders to ensure all products are fully stocked
• Conduct self-assessments and corresponding action plans for food safety and brand standards
• Ensure restaurant budget is met as determined by Franchisee
• Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate

Connaissances

Basic computer skills

English fluency

Financial management

Leadership experience

Teamwork

Time management

Conflict management

Problem solving

Guest focus

Formation

College degree

Description du poste

Dunkin' in Georgia is seeking a Restaurant Manager to lead a busy team, deliver friendly guest experiences, and uphold Dunkin’ standards while ensuring operational excellence.

You will recruit, train and supervise staff, manage opening and closing procedures, cash handling, inventory, and food safety, and drive profitability through cost controls and guest service.

Strong communication with the Field Operations team and a commitment to community engagement are valued.