Restaurant Operations Leader - Guest Experience & Growth

RH; Yountville (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

RH Hospitality seeks an experienced dining room leader to guide and develop Team Members and Leaders, upholding RH’s service standards and driving professional growth. You will set strategy for the dining team, oversee recruitment, onboarding, and ensure a seamless, elevated guest experience.

Collaborating with Culinary and Gallery Leadership across the global organization, you will drive labor and sales goals, analyze financial reporting, and pursue opportunities to maximize revenue and

Qualifications

• 5+ years of leadership experience in a high-volume, full-service restaurant or equivalent combination of education and experience.
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning.
• Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication.
• Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership.
• Candidates must have legal authorization to work in the country in which they are applying at the time of application.
• Flexibility to work weekends, holidays, and variable shifts as needed.

Responsibilities

• Lead and develop Team Members and Leaders with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH’s dining room service standards and support professional growth
• Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH’s vision and service standards
• Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience
• Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement
• Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
• Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability
• Collaborate cross-functionally with Culinary and Gallery Leadership - both on property and across the global organization - to amplify the success of RH Hospitality

Skills

Leadership

People management

Strategic thinking

Communication

Autonomy

Tools

Excel

Inventory management software

Micros POS

Job description

RH Hospitality seeks an experienced dining room leader to guide and develop Team Members and Leaders, upholding RH’s service standards and driving professional growth. You will set strategy for the dining team, oversee recruitment, onboarding, and ensure a seamless, elevated guest experience.

Collaborating with Culinary and Gallery Leadership across the global organization, you will drive labor and sales goals, analyze financial reporting, and pursue opportunities to maximize revenue and