Hospitality Leader: Guest Experience & Operations

RH; Naples (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

RH Hospitality is seeking an Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience.

The ideal candidate thrives in a fast-paced environment, excels at developing others, and leads with a strategic mindset and a hands-on approach to ensure seamless dining

Qualifications

• 3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience.
• Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning.
• Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication.
• Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership.
• Candidates must have legal authorization to work in the country in which they are applying at the time of application.
• Flexibility to work weekends, holidays, and variable shifts as needed.

Responsibilities

• Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH's dining room service standards and support their professional growth
• Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH's vision
• Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary
• Engage with and act as a resource for our guests and Team Members in order to create a seamless experience
• Support the Hospitality Leader with driving RH's financial vision through assessing labor and sales performance reporting and implementing practices which will increase overall revenue
• Create strategic team schedules to optimize our business while also elevating our client experience
• Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment

Skills

Hospitality leadership

Financial management

Excel

Inventory systems

POS systems

Email communication

Autonomy

Cross-team collaboration

Tools

Microsoft Excel

Inventory management systems

Micros POS

Job description

RH Hospitality is seeking an Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience.

The ideal candidate thrives in a fast-paced environment, excels at developing others, and leads with a strategic mindset and a hands-on approach to ensure seamless dining