Restaurant & Operations Leader — Guest Experience Champion

Dave & Buster's Inc.; Queen Creek (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Dental benefits

Vision benefits

Disability benefits

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster’s Inc./Main Event Entertainment in Queen Creek, AZ is seeking a Restaurant & Operations Manager to provide leadership, supervise, and direct strategic initiatives and operating standards to positively impact business results and guest experience.

The role involves leading hourly teams, recruiting and coaching staff, and upholding high-quality service in a fast-paced, entertainment-focused environment.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities.
• The ability to work weekends, nights, and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Restaurant leadership

Guest experience

Team motivation

Communication

Problem solving

Job description

Dave & Buster’s Inc./Main Event Entertainment in Queen Creek, AZ is seeking a Restaurant & Operations Manager to provide leadership, supervise, and direct strategic initiatives and operating standards to positively impact business results and guest experience.

The role involves leading hourly teams, recruiting and coaching staff, and upholding high-quality service in a fast-paced, entertainment-focused environment.