Restaurant Operations Leader & Guest Experience Champion

Dunkin' Donuts; Dry Ridge (KY); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Dunkin' Donuts is seeking a Restaurant Manager to lead a single-restaurant team, delivering great guest experiences and ensuring operational excellence. You will drive brand standards, coach staff, manage costs and inventory, and implement training and product roll-outs while complying with all laws.

The role requires leadership experience in hospitality, strong English communication, and foundational financial skills to maximize profitability and guest satisfaction.

Competenze

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Mansioni

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute new product roll-outs including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of DCP and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.

Conoscenze

Fluent English

Leadership

Team management

Communication

Formazione

College degree preferred

Descrizione del lavoro

Dunkin' Donuts is seeking a Restaurant Manager to lead a single-restaurant team, delivering great guest experiences and ensuring operational excellence. You will drive brand standards, coach staff, manage costs and inventory, and implement training and product roll-outs while complying with all laws.

The role requires leadership experience in hospitality, strong English communication, and foundational financial skills to maximize profitability and guest satisfaction.