Hotel Dining Manager: Lead Service & Guest Experience

Hilton; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Hilton in the United States is seeking a Restaurant Manager to lead daily outlet operations, ensuring guest service standards, product quality, budgeting, and policy enforcement across hotel dining.

You will monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience while coaching and mentoring a high-performing team.

Responsibilities

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in the United States is seeking a Restaurant Manager to lead daily outlet operations, ensuring guest service standards, product quality, budgeting, and policy enforcement across hotel dining.

You will monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience while coaching and mentoring a high-performing team.