Restaurant Operations Leader | Guest Experience & Growth

The LINE, The Ned (US) & Saguaro Hotels; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Medical, Dental, Vision

Job summary

The LINE DC is seeking an exceptional Restaurant Manager to guide daily operations across restaurant, coffee shop, and in-room dining. You will lead a high-performing team, manage service standards, and collaborate on menus, promotions, and guest experiences to elevate the brand in Adams Morgan.

You will oversee budgeting, inventory, and cost controls while maintaining a guest-first, detail-oriented approach in a fast-paced, high-volume setting, ensuring exceptional hospitality and profitability.

Qualifications

• Bachelor’s degree or equivalent preferred.
• 3+ years in a leadership role in the restaurant industry.
• Understanding of the Washington, DC market preferred.
• Experience in high-volume dining and fine dining background preferred.
• Proficient with MS Office and F&B software (POS, procurement).
• Cost control and financial management.
• Excellent communication and interpersonal skills.
• Fluent English (reading, writing, speaking).
• Excellent organizational and time management skills.
• Strong attention to detail and ability to multitask.
• Ability to work under pressure and be a team player.

Responsibilities

• Oversee restaurant, coffee shop, and in-room dining operations (FOH and BOH).
• Run floor shifts; manage opening/closing and service procedures for consistency.
• Recruit, train, and develop a high-performing team of servers and support staff.
• Oversee beverage program in collaboration with the beverage team; manage inventory and service standards.
• Foster a positive, collaborative work environment with accountability and growth.
• Ensure exceptional guest service and promptly address guest concerns.
• Monitor feedback from in-person and online reviews; take corrective actions.
• Collaborate with culinary to develop menus aligned with concept and audience.
• Partner with marketing to drive guest traffic and engagement; align on promotions.
• Coordinate with social media to showcase updated images of people and food/drink.
• Program menus correctly in POS, including holiday and private event menus.
• Lead regular team meetings focusing on mentorship, revenue initiatives, and performance expectations.
• Monitor inventory, labor costs, and other expenses; implement cost-saving measures.
• Analyze sales trends and industry insights for growth opportunities.
• Work with corporate F&B Director and Hotel GM on budgets, forecasts, and financials.
• Contribute to short- and long-term strategies to maintain competitive edge.
• Build partnerships with local vendors and the community.
• Ensure compliance with health, safety, and sanitation regulations.

Skills

Leadership

Communication

MS Office

POS

F&B software systems

Cost control

Team development

Multitasking

Detail oriented

Education

Bachelor’s degree or equivalent

Tools

POS system

F&B procurement system

MS Excel

Job description

The LINE DC is seeking an exceptional Restaurant Manager to guide daily operations across restaurant, coffee shop, and in-room dining. You will lead a high-performing team, manage service standards, and collaborate on menus, promotions, and guest experiences to elevate the brand in Adams Morgan.

You will oversee budgeting, inventory, and cost controls while maintaining a guest-first, detail-oriented approach in a fast-paced, high-volume setting, ensuring exceptional hospitality and profitability.