Restaurant Operations Leader: Guest Experience

Dunkin' Donuts Incorporated; Kinston (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Restaurant Manager to lead a single-restaurant team and ensure exceptional guest experiences while maintaining operational excellence. You will drive profitable top-line sales, uphold Dunkin' standards, and manage day-to-day activities including staffing, training, and safety compliance.

The role emphasizes strong leadership, coaching, and collaboration with franchisee policies.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• College Degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee day-to-day operations, opening/closing, cash handling.
• Ensure compliance with health, safety regulations and sanitation standards.
• Create guest-focused culture and address guest feedback.
• Control food and labor costs and inventory to maximize profitability.
• Engage with the local community and brand teams.
• Lead training programs and set a strong example for staff.

Skills

Leadership

Customer service

Communication

Team management

Time management

Problem solving

Education

College Degree preferred

Job description

Dunkin' Donuts Incorporated is seeking a Restaurant Manager to lead a single-restaurant team and ensure exceptional guest experiences while maintaining operational excellence. You will drive profitable top-line sales, uphold Dunkin' standards, and manage day-to-day activities including staffing, training, and safety compliance.

The role emphasizes strong leadership, coaching, and collaboration with franchisee policies.