Guest Experience Leader - Restaurant Management

Dunkin' Donuts Incorporated; Gaithersburg (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' Donuts Incorporated seeks a Restaurant Manager to lead a Dunkin' team, deliver superior guest experiences, and ensure operational excellence in line with brand standards. The role focuses on driving top-line sales and maintaining compliance with applicable laws while building a profitable operation.

Ideal candidates demonstrate strong leadership, guest-focus, and the ability to mentor staff, manage performance, and optimize daily restaurant performance.

Qualifications

• Fluent in English.
• Strong math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.

Responsibilities

• Hire, train and develop team members; set expectations.
• Maintain guest-first culture and ensure service excellence.
• Monitor operations to achieve guest service goals and compliance.
• Control costs and drive profitability through in-store promotions.

Skills

English fluency

Math & financial mgmt

Restaurant/retail supervise

Guest service mindset

Team leadership

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Incorporated seeks a Restaurant Manager to lead a Dunkin' team, deliver superior guest experiences, and ensure operational excellence in line with brand standards. The role focuses on driving top-line sales and maintaining compliance with applicable laws while building a profitable operation.

Ideal candidates demonstrate strong leadership, guest-focus, and the ability to mentor staff, manage performance, and optimize daily restaurant performance.