Restaurant Manager: Lead Guest Experience & Team

Dunkin' Donuts Incorporated; Maryland; On-site; USD 48,000 - 72,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Restaurant Manager to lead the Dunkin' team in delivering guest-focused service and operational excellence. You will guide staff, uphold brand standards, and drive sales while ensuring compliance with laws and franchisee guidelines.

The ideal candidate has supervisory experience in restaurant or retail settings, strong financial acumen, and a passion for team development. We offer a dynamic work environment with growth opportunities.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review employees’ performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Execute Brand standards and systems.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and drive system improvements.
• Control costs to maximize profitability.
• Execute in-restaurant marketing promotions and new product roll-outs; set sales goals and track results.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

At least 18 years of age

Education

High School diploma, or equivalent

Job description

Dunkin' Donuts Incorporated is seeking a Restaurant Manager to lead the Dunkin' team in delivering guest-focused service and operational excellence. You will guide staff, uphold brand standards, and drive sales while ensuring compliance with laws and franchisee guidelines.

The ideal candidate has supervisory experience in restaurant or retail settings, strong financial acumen, and a passion for team development. We offer a dynamic work environment with growth opportunities.