Restaurant GM & Growth Leader - Lead Teams & Excellence

Shake Shack; New Haven (CT); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical/dental/vision insurance

Life and disability insurance

401k with company match

Paid time off

Parental leave

EAP on Day 1

Commuter & parking benefits

FSA

Growth opportunities

Job summary

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager to lead and develop the team in a fast-paced, high‑volume setting. You will oversee operations, manage budgets, and ensure exceptional hospitality and standards across inventory, quality, safety, and service.

The role emphasizes coaching, P&L responsibility, and owning local brand growth while maintaining compliance with health codes and company policies.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Job description

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager to lead and develop the team in a fast-paced, high‑volume setting. You will oversee operations, manage budgets, and ensure exceptional hospitality and standards across inventory, quality, safety, and service.

The role emphasizes coaching, P&L responsibility, and owning local brand growth while maintaining compliance with health codes and company policies.