Restaurant Operations Leader: Elevate Guest Experience

Dave & Buster's Management Corporation, Inc.; Winston-Salem (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑p

Job summary

Dave & Buster's Management Corporation, Inc. is seeking a Restaurant/Operations Manager to lead strategy and standards across our fast-paced restaurant and entertainment venue.

You will drive guest experiences, staff development, and daily operations with a focus on results and consistency. In this role you will manage teams, oversee cost of goods and labor, and ensure excellent service while operating in a high-energy environment.

Qualifications

• 21+ years of age or older.
• 2+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Willingness to work weekends, nights and holidays.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in recruiting, hiring, coaching, training, and development.
• Living core values and collaborating with management to achieve high-quality results.

Skills

Leadership

Cost management

Guest experience

Job description

Dave & Buster's Management Corporation, Inc. is seeking a Restaurant/Operations Manager to lead strategy and standards across our fast-paced restaurant and entertainment venue.

You will drive guest experiences, staff development, and daily operations with a focus on results and consistency. In this role you will manage teams, oversee cost of goods and labor, and ensure excellent service while operating in a high-energy environment.