Restaurant Ops & Guest Experience Lead

TGI Fridays; Winchester (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

TGI Friday's in Winchester, VA is seeking a Manager to help lead restaurant operations and drive guest experience, sales and guest counts. You will work with a team of managers and hourly staff to ensure brand standards and a safe, welcoming environment.

You will coach and develop team members, hire and retain strong talent, and partner with leadership to meet financial and guest-experience goals in a fast-paced, people-focused environment.

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience in Restaurant Management with knowledge of Friday's recipes, policies and standards.
• Capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of POS system and back office systems to fulfill management functions.

Responsibilities

• Manages day-to-day restaurant operations with a focus on guest experience; supervises 3–6 Managers and all hourly team members; oversees profit and loss centers.
• Aligns behavior with Credo and Guiding Principles; executes brand standards.
• Identifies opportunities to drive sales, traffic and return visits; oversees local and national promotions.
• Assists with staffing needs to ensure adequate numbers of team members to deliver great guest experience.
• Provides ongoing feedback, coaching and development to managers and team members.

Skills

Leadership

People Management

Coaching

Education

4-year degree preferred

Tools

POS system

Back office systems

Job description

TGI Friday's in Winchester, VA is seeking a Manager to help lead restaurant operations and drive guest experience, sales and guest counts. You will work with a team of managers and hourly staff to ensure brand standards and a safe, welcoming environment.

You will coach and develop team members, hire and retain strong talent, and partner with leadership to meet financial and guest-experience goals in a fast-paced, people-focused environment.