Restaurant Operations Leader

DeKalb Health; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Big Night Entertainment Group in Boston area seeks a Restaurant Manager to oversee operations during scheduled shifts, support staff, schedule, and uphold standards of quality and cleanliness.

The role requires a minimum of 2 years' management experience in high-volume food and beverage or clubs, plus TIPS certification and a high school diploma. You will drive sales, control costs, and mentor a team while maintaining exceptional guest service.

Qualifications

• Minimum of 2 years' management experience in a full-service food and beverage, high-volume upscale and/or club environment.
• TIPS or other recognized Alcohol Certification required.
• High School Diploma required. Associate or Bachelor’s degree preferred.
• Exemplary customer service skills.
• Strong problem solving and analytical skills.
• Ability to work well with people internally and externally at all levels.
• Solid planning, organizing and scheduling abilities.
• Strong team building skills with emphasis on development and ability to think outside the box.
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility.

Responsibilities

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
• Performing nightly check outs and audits
• Investigating and resolving service/food quality complaints
• Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
• Enforcing established safety practices and ensures quality standards are maintained
• Accountable for all sales and operating transactions in compliance with the policies and procedures
• Providing a positive, fun working environment for associates
• Other duties as assigned

Skills

Customer service

Team leadership

Scheduling

Problem solving

Communication

Education

High school diploma

Job description

Big Night Entertainment Group in Boston area seeks a Restaurant Manager to oversee operations during scheduled shifts, support staff, schedule, and uphold standards of quality and cleanliness.

The role requires a minimum of 2 years' management experience in high-volume food and beverage or clubs, plus TIPS certification and a high school diploma. You will drive sales, control costs, and mentor a team while maintaining exceptional guest service.