High-Volume Restaurant Manager

Big Night Entertainment Group; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Big Night Entertainment Group is seeking a Restaurant Manager in Boston to oversee daily operations, staff supervision, scheduling, and guest experiences in a high-volume setting. You will coach front-of-house teams, ensure service quality, and uphold safety standards while driving sales opportunities.

Candidates should have at least 2 years of management experience in upscale food and beverage environments, pass background and gaming compliance, and hold TIPS or equivalent alcohol

Qualifications

• Minimum of 2 years' management experience in a full service food and beverage, high volume upscale and/or club environment required.
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check.
• Must have the ability to complete the process for the Massachusetts State Gaming Commission service employee registration prior to starting.
• TIPS or other recognized Alcohol Certification required.
• High School Diploma required. Associate or Bachelor’s degree preferred.

Responsibilities

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
• Preparing service staff schedules in accordance with forecasted business volume.
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities.
• Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons.
• Performing nightly check outs and audits.
• Investigating and resolving service/food quality complaints.
• Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity.
• Enforcing established safety practices and ensures quality standards are maintained.

Skills

2+ years management

Customer service

Scheduling

Staff development

Problem solving

Safety compliance

Team leadership

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

Big Night Entertainment Group is seeking a Restaurant Manager in Boston to oversee daily operations, staff supervision, scheduling, and guest experiences in a high-volume setting. You will coach front-of-house teams, ensure service quality, and uphold safety standards while driving sales opportunities.

Candidates should have at least 2 years of management experience in upscale food and beverage environments, pass background and gaming compliance, and hold TIPS or equivalent alcohol