Hospitality Operations Manager — Assistant GM

Big Night Entertainment Group; Boston (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Big Night Entertainment Group in Boston seeks an Assistant General Manager to oversee daily operations, supervise FOH staff, schedule shifts, and uphold service standards in a high-energy nightlife environment.

You will support the General Manager in their absence, manage manpower planning, and drive initiatives to grow sales while controlling costs. A strong customer focus and leadership presence are essential for success.

Qualifications

• Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment.
• Must pass Big Night Entertainment Group's requirements in regards to legal background check
• High School Diploma required. Associate or Bachelor’s degree preferred
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

Responsibilities

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Directly supporting the General Manager, acting in the GM's absence when needed
• Maintaining an accurate and up to date manpower plan of FOH staffing needs
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
• Perform night check outs and audits
• Investigate and resolve service/food quality concerns
• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Other duties to be assigned based on venues requirements
• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
• Provide a positive, fun working environment for associates

Education

High School Diploma

Associate or Bachelor’s degree

Job description

Big Night Entertainment Group in Boston seeks an Assistant General Manager to oversee daily operations, supervise FOH staff, schedule shifts, and uphold service standards in a high-energy nightlife environment.

You will support the General Manager in their absence, manage manpower planning, and drive initiatives to grow sales while controlling costs. A strong customer focus and leadership presence are essential for success.