Restaurant Operations Lead & Team Coach

FOURJAY LLC; Morrilton (AR); On-site; USD 40,000 - 45,000; Full time

Job summary

FOURJAY LLC operates Morrilton Wendys. The Assistant Manager will lead restaurant operations with a focus on food quality, safety, staffing, cleanliness, and customer service, under the direction of the general manager.

The role involves coaching shift managers and crew, managing schedules, inventory, cash controls, and ensuring opening/closing procedures, while upholding company policies and a positive store culture.

Qualifications

• Ability to read, analyze, create and interpret general business memos and documents.
• Excellent written, verbal and group communication skills
• Strong problem solving and decision-making skills
• Managerial, supervisory, leadership, and customer service experience
• High school diploma or G.E.D.
• Driver’s License, a good driving record, and access to a vehicle

Responsibilities

• Be competent working and coaching in all positions within the restaurant.
• Direct all the members of subordinate staff and hold them accountable.
• Supervise and help prepare food that meets or exceeds the brand’s standards.
• Resolve complaints from customers and report issues or incidents to supervisors.
• Ensure the restaurant is opened and closed on time.
• Maintain a clean restaurant that meets or exceeds company standards.
• Ensure restaurant follows proper cash procedures as outlined in the handbook.
• Foster a safe working environment that complies with company policies, any applicable laws, and common sense.
• Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed.
• Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.

Skills

Communication

Problem solving

Decision making

Leadership

Customer service

Numeracy

Education

High school diploma or GED

Tools

Word

Excel

Job description

FOURJAY LLC operates Morrilton Wendys. The Assistant Manager will lead restaurant operations with a focus on food quality, safety, staffing, cleanliness, and customer service, under the direction of the general manager.

The role involves coaching shift managers and crew, managing schedules, inventory, cash controls, and ensuring opening/closing procedures, while upholding company policies and a positive store culture.