Restaurant Operations Lead

FOURJAY LLC; Little Rock (AR); On-site; USD 40,000 - 45,000; Full time

Job summary

FOURJAY LLC in Little Rock, AR seeks an Assistant Manager for Baseline Road Wendys location to lead daily operations, uphold food quality and safety, manage staffing, and drive customer service excellence.

You will supervise shift managers and crew, ensure compliance with cash procedures and company policies, and collaborate with the General Manager to maintain profitability and a positive restaurant culture.

Qualifications

• Ability to read, analyze, create and interpret general business memos and documents
• Excellent written, verbal and group communication skills
• Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
• Strong problem solving and decision-making skills
• Ability to make good decisions and adapt to changing situations
• Good computer skills including being proficient in Word and Excel. Ability to learn and use other software as required
• Managerial, supervisory, leadership, and customer service experience
• High school diploma or GED
• Driver’s License, a good driving record, and access to a vehicle

Responsibilities

• Be competent working and coaching in all positions within the restaurant.
• Direct all the members of subordinate staff and hold them accountable.
• Supervise and help prepare food that meets or exceeds the brand’s standards.
• Resolve complaints from customers and report issues or incidents to supervisors.
• Ensure the restaurant is opened and closed on time.
• Maintain a clean restaurant that meets or exceeds company standards.
• Ensure the restaurant is following proper cash procedures as outlined in the handbook.
• Foster a safe working environment that complies with company policies, any applicable laws, and common sense.
• Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed.
• Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.
• Develop crew members using the company’s training procedures
• Use shift plan to organize and manage the crew during the shift
• Treat all others with respect and follow the company handbook and policies when dealing with subordinates
• Monitor product quality during shift by talking to customers during walk-throughs and when working off-line
• Monitor product quality by managing crew performance and providing specific and timely feedback
• Monitor services times and focus on increasing efficiency and lowering speed of service
• Train crew to respond promptly to customer needs
• Train crew in customer courtesy
• Train crew to maintain store cleanliness during shift
• Follows and evaluates store cleaning plan
• Assist other store managers in executing crew orientation and general training process
• Assist other store managers in training crew in new products
• Cross train crew in various positions
• Give specific training on problem areas as need (i.e. food cost)
• Recommend high-performing crew to general manager for promotion to shift supervisors
• Assist other managers in execution of all food safety procedures.
• Monitor inventory levels to ensure product availability & order products under direction of supervisor
• Manage security of cash, supplies, and equipment during shifts
• Follow store priorities set by the general manger
• Ensure restaurant follows company policies for discounts and promotions
• Drive deposits to the bank

Skills

Leadership

Customer service

Communication

Problem solving

Microsoft Word/Excel

Education

High school diploma or GED

Tools

Word

Excel

Job description

FOURJAY LLC in Little Rock, AR seeks an Assistant Manager for Baseline Road Wendys location to lead daily operations, uphold food quality and safety, manage staffing, and drive customer service excellence.

You will supervise shift managers and crew, ensure compliance with cash procedures and company policies, and collaborate with the General Manager to maintain profitability and a positive restaurant culture.