Restaurant Operations Lead

FOURJAY LLC

Little Rock (AR)

On-site

USD 40,000 - 45,000

Full time

14 days+

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Job summary

FOURJAY LLC in Little Rock, AR seeks an Assistant Manager for Baseline Road Wendys location to lead daily operations, uphold food quality and safety, manage staffing, and drive customer service excellence.

You will supervise shift managers and crew, ensure compliance with cash procedures and company policies, and collaborate with the General Manager to maintain profitability and a positive restaurant culture.

Qualifications

Ability to read, analyze, create and interpret general business memos and documents
Excellent written, verbal and group communication skills
Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
Strong problem solving and decision-making skills
Ability to make good decisions and adapt to changing situations
Good computer skills including being proficient in Word and Excel. Ability to learn and use other software as required
Managerial, supervisory, leadership, and customer service experience
High school diploma or GED
Driver’s License, a good driving record, and access to a vehicle

Responsibilities

Be competent working and coaching in all positions within the restaurant.
Direct all the members of subordinate staff and hold them accountable.
Supervise and help prepare food that meets or exceeds the brand’s standards.
Resolve complaints from customers and report issues or incidents to supervisors.
Ensure the restaurant is opened and closed on time.
Maintain a clean restaurant that meets or exceeds company standards.
Ensure the restaurant is following proper cash procedures as outlined in the handbook.
Foster a safe working environment that complies with company policies, any applicable laws, and common sense.
Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed.
Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.
Develop crew members using the company’s training procedures
Use shift plan to organize and manage the crew during the shift
Treat all others with respect and follow the company handbook and policies when dealing with subordinates
Monitor product quality during shift by talking to customers during walk-throughs and when working off-line
Monitor product quality by managing crew performance and providing specific and timely feedback
Monitor services times and focus on increasing efficiency and lowering speed of service
Train crew to respond promptly to customer needs
Train crew in customer courtesy
Train crew to maintain store cleanliness during shift
Follows and evaluates store cleaning plan
Assist other store managers in executing crew orientation and general training process
Assist other store managers in training crew in new products
Cross train crew in various positions
Give specific training on problem areas as need (i.e. food cost)
Recommend high-performing crew to general manager for promotion to shift supervisors
Assist other managers in execution of all food safety procedures.
Monitor inventory levels to ensure product availability & order products under direction of supervisor
Manage security of cash, supplies, and equipment during shifts
Follow store priorities set by the general manger
Ensure restaurant follows company policies for discounts and promotions
Drive deposits to the bank