Restaurant Operations Lead — Guest Experience & Team Growth

Sage Hospitality Group; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Meal benefits

Job summary

UNC Charlotte Marriott at Golden Owl Tavern seeks a Restaurant Supervisor to lead our team and ensure an outstanding guest experience in a fast-paced setting.

You will supervise servers, maintain service standards, manage side-work, and collaborate with management on events, safety, and daily operations; prior restaurant supervisory experience preferred, with a focus on communication, teamwork, and guest satisfaction.

Qualifications

• 1–2 years of experience in a related restaurant role.
• Strong leadership and communication abilities.
• Solid understanding of food safety practices.

Responsibilities

• Supervise servers and restaurant staff to meet service standards.
• Maintain guest satisfaction and handle inquiries.
• Ensure cleanliness and proper setup of dining areas.
• Coordinate with manager on events and house counts.
• Monitor side-work and balance cash handling per SOP.
• Assist in menu classes and tastings.

Skills

People management

Communication

Guest service

Food safety

Adaptability

Education

High school diploma

Job description

UNC Charlotte Marriott at Golden Owl Tavern seeks a Restaurant Supervisor to lead our team and ensure an outstanding guest experience in a fast-paced setting.

You will supervise servers, maintain service standards, manage side-work, and collaborate with management on events, safety, and daily operations; prior restaurant supervisory experience preferred, with a focus on communication, teamwork, and guest satisfaction.