Where are the Hospitality SUPERHEROS!!!! Restaurant Supervisor

Sage Hospitality Group; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Meal benefits

Job summary

UNC Charlotte Marriott at Golden Owl Tavern seeks a Restaurant Supervisor to lead our team and ensure an outstanding guest experience in a fast-paced setting.

You will supervise servers, maintain service standards, manage side-work, and collaborate with management on events, safety, and daily operations; prior restaurant supervisory experience preferred, with a focus on communication, teamwork, and guest satisfaction.

Qualifications

• 1–2 years of experience in a related restaurant role.
• Strong leadership and communication abilities.
• Solid understanding of food safety practices.

Responsibilities

• Supervise servers and restaurant staff to meet service standards.
• Maintain guest satisfaction and handle inquiries.
• Ensure cleanliness and proper setup of dining areas.
• Coordinate with manager on events and house counts.
• Monitor side-work and balance cash handling per SOP.
• Assist in menu classes and tastings.

Skills

People management

Communication

Guest service

Food safety

Adaptability

Education

High school diploma

Job description

Why us?

Join Our Team as a Restaurant Superhero!

Are you a natural leader with a passion for good food and great vibes? Do you love keeping things running smoothly and making sure everyone leaves with a smile? If so, we want YOU to be our next Restaurant Supervisor superstar!

What’s the Deal?

As our Restaurant Supervisor, you’ll be the boss of good times—supervising our fabulous team, ensuring every guest has an amazing experience, and keeping the restaurant running like clockwork. Think of yourself as the captain of our culinary ship!

Your Mission (aka Responsibilities):

• Lead and motivate our awesome staff
• Keep guests happy and coming back for more
• Make sure everything from dishes to decor is on point
• Handle customer questions, concerns, or just a good laugh
• Help your team grow and shine
• Keep things clean, safe, and fun
• Support the management team to hit our goals

What You Need to Bring to the Party:

• Experience in restaurant life or leading a crew
• A positive attitude and great communication skills
• The ability to stay cool in the busiest moments
• Knowledge of food safety (because we love safe and tasty!)
• Flexibility to work evenings, weekends, and holidays (it’s a party, after all!)

What’s in It for You?

• Competitive pay that says “we appreciate you”
• Opportunities to grow, learn, and level up
• A fun, friendly workplace where everyone’s a star
• Employee discounts (hello, delicious snacks!)

Job Overview

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

Responsibilities

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

ID: 2026-33775

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet : Golden Owl Tavern

Category : Restaurant Operations

Address : 9041 Robert D. Snyder Rd

City : Charlotte

State : North Carolina

EOE Protected Veterans/Disability