Restaurant Operations Lead - Growth & Guest Experience

SmartRecruiters, Inc.; Rock Hill (SC); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Hospital Indemnity

Accident Insurance

401(k) Match

Financial Advisory

Tuition Reimbursement

Crewmember Assistance

Pet Insurance

Weekly Pay

Monthly Bonus

Paid Time Off

Holidays

Casual Attire

Job summary

Raising Cane's Chicken Fingers is seeking an Operations Manager to support the Restaurant Leader in delivering operational excellence and upholding Cane's standards and culture across all restaurant activities.

The OM will manage shifts, cash handling, staff deployment, customer service, and compliance with food safety procedures, while driving a positive, high-performance environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 3+ years of Restaurant or retail management experience.
• Possess a valid, state-issued driver's license.
• Must complete all required Raising Cane's company training programs.
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training.
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing.
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills.
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems.
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly.

Responsibilities

• Executes Restaurant operations functions.
• Acts as manager on duty and opens and closes the Restaurant.
• Manages cash handling and ensures accountability.
• Enforces Raising Cane's policies and standards.
• Executes shift management meetings Raising Cane's operations and safety standards.
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed.
• Deploys Crewmembers during a shift.
• Provides exemplary customer service.
• Utilizes reward and recognition program for the Crewmembers in the Restaurant.
• Authorizes employee functions requiring manager approval.

Skills

Leadership experience

Customer service

Cash handling

Communication skills

Safety procedures

Microsoft Office

Multi-tasking

Driving license

Education

High School diploma or equivalent

Tools

MS Office

Job description

Raising Cane's Chicken Fingers is seeking an Operations Manager to support the Restaurant Leader in delivering operational excellence and upholding Cane's standards and culture across all restaurant activities.

The OM will manage shifts, cash handling, staff deployment, customer service, and compliance with food safety procedures, while driving a positive, high-performance environment.