Restaurant Operations Lead: Elevate Service & Team Growth

Shake Shack; Manorville (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay and bonuses

Meal discounts

Exclusive corporate discounts

Medical, dental, and vision insurance

Employer paid life and disability

401k with company match

Paid time off

Paid parental leave

Employee assistance program

Pre-tax commuter and parking benefits

Flexible spending and dependent care

Development and growth opportunities

Job summary

Shake Shack in Manorville, NY seeks an experienced Restaurant Manager to lead daily operations, deliver exceptional guest service, and coach a diverse team in a high-volume setting.

You will train staff on Shack standards, promote the brand in the community, and ensure compliance with sanitation and safety rules while driving hospitality excellence. This role offers growth and teamwork within the ShackFam.

Qualifications

• 2–3 years of restaurant management in high‑volume settings.
• Knowledge of restaurant operations: personnel management, food prep, purchasing, sanitation, and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Team coaching

Operations management

Financial acumen

Food handler certification

Flexible hours

Job description

Shake Shack in Manorville, NY seeks an experienced Restaurant Manager to lead daily operations, deliver exceptional guest service, and coach a diverse team in a high-volume setting.

You will train staff on Shack standards, promote the brand in the community, and ensure compliance with sanitation and safety rules while driving hospitality excellence. This role offers growth and teamwork within the ShackFam.