Restaurant Manager: Lead Service, Mentorship & Growth

Shake Shack Enterprises, LLC; Boston (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Meal discounts

Insurance benefits

401k with match

Paid time off

Parental leave

Commuter benefits

Growth opportunities

Job summary

Shake Shack Enterprises, LLC is seeking a Restaurant Manager to lead daily operations and ensure top-quality guest experiences in a fast-paced, high-volume environment.

You will train and coach team members, drive excellence in service, and promote the Shack brand through local events and community outreach. The role emphasizes leadership, operational oversight, and maintaining sanitation standards.

Qualifications

• 2-3 years of restaurant management experience in a high-volume, fast-paced setting.
• Knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant operations

Team leadership

Staff training

Food safety knowledge

Budget awareness

Job description

Shake Shack Enterprises, LLC is seeking a Restaurant Manager to lead daily operations and ensure top-quality guest experiences in a fast-paced, high-volume environment.

You will train and coach team members, drive excellence in service, and promote the Shack brand through local events and community outreach. The role emphasizes leadership, operational oversight, and maintaining sanitation standards.