Restaurant Operations Lead — Elevate Guest Experience

Dave & Buster's Inc.; Philadelphia (Philadelphia County); On-site; USD 74,000 - 87,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health insurance

Dental & Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Leadership team

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking an Assistant General Manager to lead front-of-house and back-of-house initiatives under the General Manager. This role drives guest satisfaction, analyzes financials, manages staff training and staffing levels, and ensures safe, high-quality operations within a fast-paced entertainment venue.

You will oversee daily operations, motivate teams, and execute strategies to maximize revenue and guest experience, while working a demanding

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Leadership

Cost management

Team management

Guest experience

Job description

Dave & Buster's Inc./Main Event Entertainment is seeking an Assistant General Manager to lead front-of-house and back-of-house initiatives under the General Manager. This role drives guest satisfaction, analyzes financials, manages staff training and staffing levels, and ensures safe, high-quality operations within a fast-paced entertainment venue.

You will oversee daily operations, motivate teams, and execute strategies to maximize revenue and guest experience, while working a demanding