Restaurant & Operations Leader: Elevate Guest Experience

Dave & Buster's Inc.; Orland Park (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability (L/

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking an experienced Restaurant & Operations Manager to lead strategic initiatives and operating standards in a fast-paced restaurant-entertainment environment. You will develop and coach hourly team members, recruit and train staff, and collaborate with management to deliver exceptional guest experiences while maintaining strong financial performance.

This role offers a dynamic, growth-oriented environment with extensive leadership

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Team leadership

Cost & labor management

Guest experience focus

Hiring & training

Weekend/Nights flexibility

Job description

Dave & Buster’s Inc./Main Event Entertainment is seeking an experienced Restaurant & Operations Manager to lead strategic initiatives and operating standards in a fast-paced restaurant-entertainment environment. You will develop and coach hourly team members, recruit and train staff, and collaborate with management to deliver exceptional guest experiences while maintaining strong financial performance.

This role offers a dynamic, growth-oriented environment with extensive leadership