Restaurant Operations Lead

Sage Hospitality Group; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Sage Hospitality Group in Houston operates a 354‑room hotel featuring meeting space and dining venues. We are seeking an accountable restaurant supervisor to assist management and lead daily restaurant operations within the hotel environment.

Responsibilities include monitoring service standards, supervising staff, managing side-work, and maintaining cash handling per SOP. The role demands strong communication, planning, and guest-service focus.

Qualifications

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Responsibilities

• Assist management in all phases of restaurant operations.
• Responsible for complete restaurant operation in absence of manager.
• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side‑work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Skills

Food service mgmt

Guest service

Communication

Scheduling

Education

High school education or equivalent

Job description

Sage Hospitality Group in Houston operates a 354‑room hotel featuring meeting space and dining venues. We are seeking an accountable restaurant supervisor to assist management and lead daily restaurant operations within the hotel environment.

Responsibilities include monitoring service standards, supervising staff, managing side-work, and maintaining cash handling per SOP. The role demands strong communication, planning, and guest-service focus.