Restaurant Operations & Guest Experience Lead

Goddess and the Baker; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Goddess and the Baker seeks a capable restaurant supervisor to oversee daily operations and drive outstanding guest service. You will supervise staff, ensure timely service, and uphold brand standards across FOH functions.

Role requires coordinating with management, managing labor costs, and maintaining a clean, efficient dining area. High school diploma and food handler certification are required.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication.
• Customer relations and diplomacy.
• Excellent organizational and professional skills.
• Keyboard skills and basic computer literacy.
• Leadership experience in a customer service role is preferred but not required.
• Valid Food Handler certification required.

Responsibilities

• Knows the Goddess and the Baker mission and can execute.
• Welcomes guests using the 10-4 rule.
• Deliver impeccable guest satisfaction as priority.
• Acts as the Guest Services Coordinator during peak periods and assigns others, as needed.
• Executes 100% table touches, meeting new guests and cultivating regulars to impact financial results.
• Monitors daily sales against goals to meet annual forecast.
• Able to perform all FOH duties.
• Manages labor costs within local labor laws.
• Maintains a clean and functional restaurant environment.
• Assists with catering orders.
• Trains new hires (excluding barista area and bakery when applicable).
• Assists with inventory counts for all paper goods, food, beverages, and other items.
• Reviews nightly time entries for payroll accuracy.
• Records intracompany exchanges and related invoicing.
• Maintains the facility by supervising checklists adherence.
• Ensures guest satisfaction per company guidelines.
• Monitors quality control of food/beverage production and plating.
• Performs opening and closing duties per standards.
• Represents the Goddess and the Baker brand on/off the job.
• Notifies AGM/GM of maintenance needs.

Skills

Oral and Written Communication Skills

Customer Relations

Diplomacy

Organization

Professionalism

Keyboard Skills

Computer Literacy

Leadership experience

Education

High School Diploma or Equivalent

Valid Food Handlers Certification

Job description

Goddess and the Baker seeks a capable restaurant supervisor to oversee daily operations and drive outstanding guest service. You will supervise staff, ensure timely service, and uphold brand standards across FOH functions.

Role requires coordinating with management, managing labor costs, and maintaining a clean, efficient dining area. High school diploma and food handler certification are required.