Hospitality Team Lead, Bakery & Guest Experience

Batch & Box; San Marcos (CA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

TIPS

Opportunity for growth and career dev

20% Employee Discounts

Job summary

Batch & Box is seeking a Hospitality Associate to champion guest experience in our bakery. You will master our menu knowledge, assist with order fulfillment, and support both front and back of house operations.

Ideal candidates bring at least 1 year in customer service or food/bev, and can lead with a positive, proactive attitude in a fast-paced environment. This on-site role includes health, safety, and inventory responsibilities.

Qualifications

• At least 1 year of customer service, retail, and/or food and beverage experience required.
• Food Handler’s Certificate is a Plus (if applicable).
• Passion for motivating and leading a team in fast-paced environments.

Responsibilities

• Model exceptional hospitality and maintain extensive product knowledge, including allergen information, and assist with order fulfillment.
• Lead team members on providing excellent hospitality to guests and team.
• Ensure every guest is welcomed with our standard greeting and the GUEST CONNECT 5.
• Help maintain bakery production workflow and support front and back of house during challenges.
• Assist with administrative and inventory tasks for bakery operations.
• Complete opening/closing duties and ensure health and safety standards are met.

Skills

Customer service

Retail experience

Food & beverage experience

Job description

Batch & Box is seeking a Hospitality Associate to champion guest experience in our bakery. You will master our menu knowledge, assist with order fulfillment, and support both front and back of house operations.

Ideal candidates bring at least 1 year in customer service or food/bev, and can lead with a positive, proactive attitude in a fast-paced environment. This on-site role includes health, safety, and inventory responsibilities.