Guest Experience Leader - Restaurant Operations

Goddess-and-the-Bake; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Goddess-and-the-Bake is seeking a Restaurant Operations Supervisor to oversee daily restaurant operations and lead the team to deliver outstanding guest service. You will ensure policies are followed and assist during absences with management duties.

Responsibilities include managing FOH tasks, achieving sales goals, training staff, reviewing time entries, and maintaining a clean, efficient facility. The role emphasizes guest satisfaction and brand standards.

Qualifications

• Excellent verbal and written communication required.
• Strong customer relations and diplomacy skills.
• Highly organized with professional demeanor.
• Food handlers certification valid.

Responsibilities

• Supervises restaurant operations and employee performance to ensure guest service quality.
• Welcomes guests using the 10-4 rule and delivers impeccable guest satisfaction.
• Acts as Guest Services Coordinator during peak periods and assigns tasks.
• Manages opening and closing duties in accordance with company standards.
• Monitors daily sales and labor to align with forecasts.
• Performs FOH duties and ensures cleanliness and equipment readiness.
• Assists with catering orders and inventory counts.
• Records time entries for payroll and maintains accurate invoicing.

Skills

Oral and Written Communication Skills

Customer Relations

Diplomacy

Organization

Professionalism

Keyboard Skills

Computer Literacy

Education

High School Diploma or Equivalent

Valid Food Handlers Certification

Job description

Goddess-and-the-Bake is seeking a Restaurant Operations Supervisor to oversee daily restaurant operations and lead the team to deliver outstanding guest service. You will ensure policies are followed and assist during absences with management duties.

Responsibilities include managing FOH tasks, achieving sales goals, training staff, reviewing time entries, and maintaining a clean, efficient facility. The role emphasizes guest satisfaction and brand standards.