Restaurant Manager (PM Shift)

Chick-fil-A; Norfolk (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Chick-fil-A in Norfolk is seeking a hands-on Manager to lead a frontline team and deliver an exceptional guest experience. You will work directly for an Independent Operator and help develop teammates through coaching and the company’s CORE 4 service standards.

The role requires at least 2+ years of restaurant management, full weekly hours including 2pm–11pm, and a commitment to integrity, teamwork, and service excellence.

Qualifications

• 2+ years of recent restaurant management experience.
• Able to work daily from 2pm-11pm.
• Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism.

Responsibilities

• Lead team with best practices
• Provide a remarkable guest experience
• Demonstrate the ability to work in all Front of House positions
• Know all basic food prep
• Responsible for knowing what to do when the computer/register fails
• Count and verify registers and coupons
• Responsible for party trays and taking orders properly
• Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
• Must be able to read and interpret CEM reports
• Demonstrate the ability to do “Service Checks” and Coach for results
• Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
• Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
• Demonstrate the ability to close a shift and code end of shift items properly
• Must understand how to deal with customer/employee injuries (SEDGWICK)
• Do Walk-Thru’s with Leaders
• Know and be able to train on all policies

Skills

Restaurant management

Team leadership

Customer service

Operational excellence

Decision making

Training others

Job description

At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!

We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Responsibilities:

• Lead team with best practices
• Provide a remarkable guest experience
• Demonstrate the ability to work in all Front of House positions
• Know all basic food prep
• Responsible for knowing what to do when the computer/register fails
• Count and verify registers and coupons
• Responsible for party trays and taking orders properly
• Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
• Must be able to read and interpret CEM reports
• Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
• Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
• Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
• Demonstrate the ability to close a shift and code end of shift items properly
• Must understand how to deal with customer/employee injuries (SEDGWICK)
• Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
• Know and be able to train on all policies

Why do our team members LOVE working for Chick-fil-A?

• Flexible Hours – We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
• Opportunity for advancement
• College Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
• Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
• It’s a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are family
• Closed Sundays

Characteristics:

• Team mindset
• Work with the existing team well
• You show you want to be here
• Integrity
• Heart
• Supports vision of the restaurant
• Leads by example
• Builds relationships
• Good communication
• Able to take vision, goals, core values and all information from leaders and communicate to each team member
• Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests

A Manager should:

• Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating all related goals and success factors to Team Members

Qualifications:

• 2+ years of recent restaurant management experience
• Able to work daily from 2pm-11pm
• Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
• A passion for people and service
• Able to lead, coach and delegate a team of individuals in a fast paced environment
• Able to make quick decisions with the restaurant's best interest in mind
• Ability to develop others
• Eagerness to learn and improve yourself
• A commitment to quality in everything you do

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.