Daytime Customer Service Manager

Chick-fil-A; Toledo (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Leadership Development

Growth Opportunities

Work That Matters

Strong Team

Closed on Sundays

Job summary

Chick-fil-A is seeking a hands-on Front of House AM Manager in Toledo, OH. You will lead a team during busy operations, coach and develop staff, and ensure an exceptional guest experience with high standards for quality, safety, cleanliness, and hospitality.

The role emphasizes leadership development, teamwork, and proactive problem-solving in a fast-paced environment. A Sunday-off policy and community-focused culture are highlighted.

Qualifications

• Availability 5:30am–2:00pm
• Leadership experience preferred, hiring for character and potential

Responsibilities

• Lead a team during busy restaurant operations
• Coach, encourage, and develop team members
• Create an exceptional experience for every guest
• Maintain high standards for food quality, food safety, cleanliness, and hospitality
• Keep the team organized, motivated, and moving with purpose
• Solve problems and make decisions in real time
• Help train and develop future leaders
• Communicate effectively with team members and other leaders
• Help achieve restaurant goals for quality, service, speed, and performance
• Set the example for positivity, accountability, teamwork, and work ethic

Skills

Leadership

Teamwork

Communication

Customer service

Job description

Chick-fil-A Front of House AM Manager

Lead. Grow. Make an Impact.

Are you someone who naturally takes ownership, enjoys leading people, and thrives in a fast-paced environment?

We’re looking for aManagerwho wants more than just a job. This is an opportunity to lead a team, develop people, learn how a successful business operates, and build leadership skills that will serve you throughout your career.

We are specifically looking for someone with 5:30am - 2pm availability.

At Chick-fil-A, our Managers are hands‑on leaders. You’ll work alongside your team, create great experiences for our guests, solve problems, develop people, and help drive the success of the restaurant.

What You’ll Do

• Lead a team during busy restaurant operations
• Coach, encourage, and develop team members
• Create an exceptional experience for every guest
• Maintain high standards for food quality, food safety, cleanliness, and hospitality
• Keep the team organized, motivated, and moving with purpose
• Solve problems and make decisions in real time
• Help train and develop future leaders
• Communicate effectively with team members and other leaders
• Help achieve restaurant goals for quality, service, speed, and performance
• Set the example for positivity, accountability, teamwork, and work ethic

Who We’re Looking For

We’re looking for people who:

• Enjoy leading and working with others
• Bring positive energy to their team
• Take ownership and follow through
• Are dependable and responsible
• Communicate well
• Stay composed in a fast‑paced environment
• Want feedback and opportunities to improve
• Aren’t afraid to jump in and help wherever needed
• Want to grow personally and professionally

Previous restaurant or leadership experience is a plus, butwe hire for character and potential, too.If you have the right attitude and a desire to lead, we can teach you the business.

Why Chick-fil-A?

Leadership Development

Gain real-world experience leading people, managing operations, solving problems, and making decisions.

Growth Opportunities

We believe in developing leaders from within and creating opportunities for people who want to take on greater responsibility.

Work That Matters

You’ll have the opportunity to positively impact guests, develop team members, and help create a workplace people enjoy being part of.

A Strong Team

Work alongside people who care about doing things well, supporting each other, and having some fun along the way.

Closed on Sundays

Chick-fil-A restaurants are closed every Sunday, providing a consistent day away from restaurant operations.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.