Restaurant Manager- Leadership & Operations

Workstream; Albuquerque (NM); On-site; USD 50,000 - 60,000; Full time

Job summary

Chick-fil-A is seeking a Restaurant Manager who leads with character and develops people in a fast-paced, high‑volume environment. You will own shifts, coach Team Members and Team Leaders, and ensure hospitality and operational excellence.

As a leader first, you will model Chick-fil-A's values, set clear expectations, manage performance, and drive guest satisfaction while upholding the brand standards. This role offers opportunities for growth and impact across the restaurant.

Qualifications

• Demonstrates strong leadership and accountability in a fast-paced environment.
• Experience in high-volume hospitality or retail settings preferred.
• Excellent communication and guest service orientation.

Responsibilities

• Lead restaurant operations during assigned shifts with a calm, confident presence.
• Coach Team Members and Team Leaders to deliver Chick-fil-A standards.
• Maintain hospitality, food quality, cleanliness and speed of service.
• Set expectations, monitor performance, and drive accountability.
• Ensure cash handling and administrative tasks are completed accurately.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Lead People. Build Leaders. Run an Exceptional Restaurant.

$50,000-60,000 annually + performance incentives.

At Chick-fil-A, we believe great restaurants are built by great people. Our Managers play a critical role in creating an environment where Team Members can grow, Guests feel genuinely cared for, and the restaurant operates at a high level every day.

We are looking for a Restaurant Manager who is a leader first—someone who enjoys developing people, takes ownership of results, and thrives in a fast-paced, high-volume environment.

This is more than a shift-management position. Our Managers are responsible for helping lead the restaurant, executing operational systems, developing future leaders, and holding themselves and others accountable to high standards.

If you are someone who naturally takes ownership, enjoys coaching others, and wants a career in restaurant leadership, this could be a great opportunity to grow with us.

What You'll Do

Lead the Restaurant

• Provide leadership and operational oversight during assigned shifts.
• Execute Chick-fil-A systems and standards consistently.
• Set clear expectations for Team Members and Team Leaders and hold them accountable.
• Monitor restaurant performance, speed of service, food quality, cleanliness, hospitality, and overall operational excellence.
• Identify problems quickly and take initiative to solve them.
• Make sound decisions in a fast-paced environment while maintaining a calm, positive presence.
• Open and/or close the restaurant and serve as a key holder.
• Complete cash handling, drawer counts, closing procedures, and other administrative responsibilities accurately.
• Help ensure the restaurant is prepared for each daypart and positioned for success.

Lead and Develop People

• Create an environment where Team Members feel valued, supported, challenged, and encouraged to grow.
• Coach Team Members and Team Leaders through both positive reinforcement and constructive feedback.
• Help identify high-potential Team Members and develop them toward Trainer, Team Leader, and Manager roles.
• Train and coach future Trainers and Team Leaders.
• Set the tone for each shift through your attitude, work ethic, professionalism, and sense of urgency.
• Address performance and behavioral issues directly, respectfully, and consistently.
• Lead by example and model Chick-fil-A's values in every interaction.
• Build strong working relationships across the team and contribute to a culture of shared ownership.

Serve Our Guests

• Create genuine connections with Guests and provide exceptional hospitality.
• Respond quickly and respectfully to Guest needs and concerns.
• Look for opportunities to exceed Guest expectations.
• Maintain a positive, welcoming, and professional presence throughout the restaurant.
• Model the hospitality standards expected from every member of the team.

What We're Looking For

We are looking for someone who:

• Demonstrates strong character, integrity, and personal accountability.
• Has a genuine desire to serve and develop other people.
• Takes initiative rather than waiting to be told what to do.
• Can lead with both urgency and composure.
• Communicates clearly and respectfully.
• Is comfortable giving and receiving direct feedback.
• Can make decisions and solve problems independently.
• Holds high standards while maintaining positive relationships.
• Is dependable and follows through on commitments.
• Works well in a team environment where everyone shares ownership of the restaurant's success.
• Is passionate about hospitality and creating exceptional Guest experiences.
• Wants to grow personally and professionally as a leader.

Qualifications

Prior leadership experience is preferred, but we are willing to consider candidates with strong leadership potential.

Relevant experience may include:

• Restaurant Manager or Assistant Manager
• Shift Lead or Team Lead
• Retail Store Manager or Assistant Manager
• Grocery leadership
• Hotel or hospitality management
• Military leadership
• Operations or warehouse supervision
• Customer-service leadership
• Other high-volume, people-focused leadership roles

Chick-fil-A experience is a plus, but not required.

The most important qualification is your ability and desire to lead people, solve problems, take ownership, and develop others.

Requirements

• Reliable transportation.
• Ability to work in a fast-paced, high-volume environment.
• Ability to work a flexible schedule, including some mornings, evenings, weekends, and holidays as needed.
• Ability to communicate effectively in both written and spoken English.
• Ability to handle confidential and sensitive employee matters professionally.
• Ability to meet the physical demands of working in a restaurant environment.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.