Restaurant Shift Lead

Workstream; Upper Leacock Township (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K match

Scholarship opportunities

Free college tuition

Sundays off

Personal coaching

Career advancement

Food discounts

Job summary

Chick-fil-A is seeking a Front of House Shift Leader to manage opening/closing shifts, lead teams, and ensure exceptional guest service. This role requires guiding 15-25 teammates, maintaining standards, and coaching staff for strong performance in a fast-paced restaurant environment.

The position offers opportunities for growth, Sundays off, and benefits including a 401K match and college tuition support. Join a people-focused team dedicated to community and service.

Qualifications

• Experience managing shifts and daily operations.
• Experience leading teams to meet business goals.
• Experience coaching team members to meet standards.
• Ability to work at a quick, efficient, thorough pace.
• Team-oriented, adaptable, dependable with a strong work ethic.
• Positive attitude and effective guest communication.
• Must be able to stand for up to 8 hours and lift up to 40 lbs.
• Must be 18 years of age or older.

Responsibilities

• Lead opening or closing shifts in the restaurant.
• Assist Restaurant Managers in leading the team.
• Manage a team of 15-25 people.
• Train and encourage employees to accomplish business goals.
• Ensure operational standards are met at all times.
• Keep the restaurant neat, clean and orderly at all times.
• Run efficient shifts within productivity and labor goals.
• Greet guests with enthusiasm and hospitality.
• Adhere to all company policies and procedures.
• Ensure alignment to Chick-fil-A standards.
• Motivate the team to meet quality and speed standards.
• Collaborate with other departments to ensure guest experience.
• Maintain in-house training.
• Protect the operator's interests.
• Ensure Food Safety and cost management in Back of House.

Skills

Shift management

Team leadership

Coaching teammates

Guest service

Effective communication

Fast-paced work

Dependable

Positive attitude

Stand 8 hours

Lift 40 lbs

Job description

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job description:

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

The heart of Chick-fil-A is to inspire people to take good care of each other. The kind of people who thrive on our team are those who have a heart to serve others. Our purpose in our work is to have a positive impact on everyone who comes into contact with our restaurants, and we do that through serving delicious chicken while providing a clean and safe environment, and excellent customer service. In addition to providing care for our Guests we take time to hear from and invest in our Team Members, recognizing that they are the core of our business.

Position Type:

• Full-time Shift Lead
• Day Shift (5:30 am-3 pm) and Evening Shift (3 pm-11:30 pm) Available
• Must be able to work Saturdays
• Front of House and Back of House Positions available

Our Benefits:

• Pay: $16-$17, based on previous experience
• 401K with up to 4% match (must be over 21)
• Access to Scholarship Opportunities and tuition discounts
• Free College Tuition through Point University
• Sundays off
• Opportunities for individual growth with personal coaching
• Career Advancement & Management Opportunities
• Food Discounts

Responsibilities include:

• Lead closing or opening shifts in the restaurant
• Assist Restaurant Managers in leading the team
• Manage a team of 15-25 people
• Train and encourage employees to accomplish business goals
• Ensure operational standards are met at all times
• Keep the restaurant neat, clean and orderly at all times
• Run efficient shifts within the boundaries of productivity and labor goals

Front of House Shift Leader Responsibilities

• Greet and serve guests with enthusiasm, courtesy, and hospitality
• Always adhere to all company policies and procedures
• Run efficient shifts within the boundaries of productivity and labor goals
• Ensure strict alignment to Chick-fil-A standards
• Motivate and encourage the team to meet quality and speed standards at all times
• Collaborate with other departments to ensure strong food flow and and consistent guest experience
• Maintain personal knowledge by completing in-house training
• Always adhere to all company policies and procedures
• Protect the interest of the operator

Back of House Shift Leader Responsibilities

• Ensure strict alignment to all Food Safety requirements and Chick-fil-A standards
• Motivate and encourage the team to meet quality and speed standards at all timesManage Waste and Food cost, and create an environment of good stewardship
• Collaborate with other departments to ensure strong food flow and consistent guest experience
• Train and develop team members
• Always adhere to all company policies and procedures
• Protect the interests of the operator

Required Skills:

• Experience managing shifts and daily business operations
• Experience leading teams to meet business goals
• Experience giving feedback and coaching team members to meet standards
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude
• Ability to communicate effectively with guests and team members
• Honors and encourages others to follow the visions and values of the restaurant
• Must be able to stand for up to 8 hours, and lift up to 40 lbs.
• Must be 18 years of age or older

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.