Restaurant Manager: Lead Team, Guest Experience & Profit

Baskin-Robbins; Islamorada (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Baskin-Robbins is seeking a Restaurant Manager in Islamorada, FL to lead a team and drive guest experiences while ensuring profitability and brand standards. You will oversee training, scheduling, inventory, and compliance with safety and sanitation rules.

The role requires leadership experience in retail or hospitality, basic math and financial skills, and fluent English. A college degree is preferred and the position is on-site with a focus on delivering excellent guest service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead team meetings.
• Deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to restaurant team members.
• Execute new product roll-outs including training, marketing and sampling.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Complete inventory on a periodic basis as determined by Franchisee.
• Complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Complete DCP and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Plan, monitor, appraise and review employee performance.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Analytical skills

Team leadership

Time management

Problem solving

Training

Guest focus

Willingness to learn

Punctuality

Motivation

Education

College Degree preferred

Basic computer skills

Fluent in English

Job description

Baskin-Robbins is seeking a Restaurant Manager in Islamorada, FL to lead a team and drive guest experiences while ensuring profitability and brand standards. You will oversee training, scheduling, inventory, and compliance with safety and sanitation rules.

The role requires leadership experience in retail or hospitality, basic math and financial skills, and fluent English. A college degree is preferred and the position is on-site with a focus on delivering excellent guest service.