Restaurant Manager: Lead Ops, Guest Experience & Growth

Dunkin' Donuts; Coweta (OK); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Bonus eligible

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development

Referral bonuses

Recognition programs

Job summary

Dunkin' Donuts is seeking a Restaurant Manager to lead daily operations in a fast-paced setting and develop a high-performing team. You will drive sales, manage scheduling and inventory, and ensure exceptional guest experiences across shifts.

The ideal candidate has 2+ years of leadership in QSR, retail, or hospitality, with strong customer service and problem-solving skills, plus experience with scheduling and inventory systems such as CrunchTime or HotSchedules.

Qualifications

• 2+ years of leadership experience in QSR, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience with scheduling and inventory management.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Manage inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.
• Partner with retail and store leadership to ensure smooth operations.

Skills

Leadership

Team development

Communication

Hiring & training

Scheduling

Inventory management

Customer service

Problem solving

Fast-paced operations

CrunchTime/HotSchedules

Tools

CrunchTime

HotSchedules

Job description

Dunkin' Donuts is seeking a Restaurant Manager to lead daily operations in a fast-paced setting and develop a high-performing team. You will drive sales, manage scheduling and inventory, and ensure exceptional guest experiences across shifts.

The ideal candidate has 2+ years of leadership in QSR, retail, or hospitality, with strong customer service and problem-solving skills, plus experience with scheduling and inventory systems such as CrunchTime or HotSchedules.