Restaurant Manager: Lead Ops & Drive Guest Experience

Dunkin' Donuts; Virginia (MN); Hybride; USD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Bonus eligibility

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development

Employee referral bonuses

Recognition programs

Résumé du poste

Dunkin' Donuts is hiring a Restaurant Manager in the United States to lead daily operations, develop a high-performing team, and drive sales while ensuring exceptional guest experiences.

The ideal candidate has 2+ years of leadership experience in QSR, retail, or hospitality, with strong coaching and communication skills, plus experience with scheduling and inventory management. CrunchTime or HotSchedules experience is preferred.

Qualifications

• 2+ years of leadership experience in QSR, retail, or hospitality
• Strong leadership, coaching, and communication skills
• Experience hiring, training, and developing employees
• Experience with scheduling and inventory management
• Strong customer service and problem-solving skills
• Ability to manage daily operations in a fast-paced environment

Responsabilités

• Lead, coach, and develop a team to deliver exceptional guest service
• Hire, train, and retain team members
• Manage daily restaurant operations and maintain company standards
• Drive sales while managing labor, inventory, and operating costs
• Create employee schedules and monitor staffing needs
• Manage inventory, invoices, and back-office processes
• Maintain a clean, safe, and welcoming environment
• Resolve guest and employee concerns professionally
• Partner with retail and store leadership to ensure smooth operations

Connaissances

Leadership

Team building

Scheduling

Inventory management

Guest service

Communication

Coaching

Problem solving

Hiring/training

Customer service

CrunchTime/HotSchedules

Outils

CrunchTime

HotSchedules

Description du poste

Dunkin' Donuts is hiring a Restaurant Manager in the United States to lead daily operations, develop a high-performing team, and drive sales while ensuring exceptional guest experiences.

The ideal candidate has 2+ years of leadership experience in QSR, retail, or hospitality, with strong coaching and communication skills, plus experience with scheduling and inventory management. CrunchTime or HotSchedules experience is preferred.