Restaurant Manager: Lead Operations & Guest Experience

Kona Grill; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Industry-leading compensation

Comprehensive benefits package

Employee dining discounts

Career development & growth

Paid sick time for AZ residents

Paid time off

Employee Assistance Program (EAP)

Commuter benefits

Job summary

The ONE GROUP is seeking an experienced Restaurant Manager to oversee daily front- and back-of-house operations, ensuring smooth service and a high-energy dining atmosphere in a Phoenix restaurant.

You will lead staff, uphold brand standards, manage guest concerns, and contribute to financial performance through effective scheduling, resource management, and vendor relationships. A proven hospitality leader is essential.

Qualifications

• Proven leadership in restaurant or hospitality management.
• Strong customer service ethos focused on guest experience.
• Solid food & beverage knowledge and menu education ability.

Responsibilities

• Oversee daily restaurant operations end-to-end to ensure service excellence.
• Recruit, train, and develop front- and back-of-house teams.
• Maintain brand standards, guest satisfaction, and local presence initiatives.
• Monitor revenue, costs, and inventory to drive profitability.
• Collaborate with leadership on marketing and promotions to boost guest traffic.

Skills

Leadership

Customer service

F&B knowledge

OpenTable/Avero/POS

Staff development

P&L management

Tools

OpenTable

Avero

POS systems

Job description

The ONE GROUP is seeking an experienced Restaurant Manager to oversee daily front- and back-of-house operations, ensuring smooth service and a high-energy dining atmosphere in a Phoenix restaurant.

You will lead staff, uphold brand standards, manage guest concerns, and contribute to financial performance through effective scheduling, resource management, and vendor relationships. A proven hospitality leader is essential.