Restaurant Manager - Lead a 30+ Team in High-Volume Ops

The Cheesecake Factory Incorporated; Burlington (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick time

Quarterly bonus program

25% dining discount

Tuition assistance

Career growth opportunities

Employee assistance program

Job summary

The Cheesecake Factory Incorporated is seeking a restaurant leader to oversee daily operations in a high-volume, full-service setting. You will manage 30+ staff, drive guest satisfaction, and ensure quality and financial targets are met.

You will lead teams, develop talent, and maintain brand standards while focusing on guest experiences, hospitality, and operational excellence in a fast-paced environment.

Qualifications

• 3+ years of management experience in a high volume, full service restaurant with a full-service bar.
• Experience supervising 30+ team members.
• Strong leadership, coaching, and communication skills.
• Demonstrated financial acumen (profitability, sales, labor management).
• Proficiency in Microsoft Office Suite.
• Ability to read, write, and communicate in English.
• Preferred: ServSafe certification and applicable state/local licenses.

Responsibilities

• Lead daily restaurant operations in a high sales, full service environment.
• Manage, coach, and develop teams of 30+ employees.
• Drive guest satisfaction through strong hospitality and service standards.
• Support scratch kitchen execution and culinary quality.
• Monitor and drive financial performance, including labor, cost control, and sales growth.
• Hire, train, retain, and develop team members to become future restaurant leaders.
• Ensure compliance with food safety, sanitation, and operational standards.
• Maintain a positive, inclusive, and award winning high performance culture.
• Communicate effectively with team members, guests, and leadership.
• Uphold brand standards and deliver memorable guest experiences.

Skills

Leadership

Coaching

Communication

English proficiency

ServSafe certification

Tools

Microsoft Office Suite

Job description

The Cheesecake Factory Incorporated is seeking a restaurant leader to oversee daily operations in a high-volume, full-service setting. You will manage 30+ staff, drive guest satisfaction, and ensure quality and financial targets are met.

You will lead teams, develop talent, and maintain brand standards while focusing on guest experiences, hospitality, and operational excellence in a fast-paced environment.